La Shield Sunscreen Gel SPF 40

What is our delivery coverage?

We currently deliver orders all over India except to remote areas or towns not covered by regular courier services. Our trusted courier partner are Blue dart, Delhviery, DTDC and India Post. If you are unsure about whether we deliver to your address, please call on our Customer Service (+91 8619351223) prior to placing your order.

• Shipping Charges: ₹85 for both prepaid and cash on delivery (COD) orders.
• Free Shipping: Available for orders above ₹999.
• Estimated Delivery Time: Generally takes 2-6 days from the date of shipment.
• Potential Delays: Delivery times are indicative, and unavoidable delays may occur. Customers will receive updates on their shipment tracking status in such cases.
• Data Privacy: BloomRx collects and hosts user data for providing services and other purposes outlined in their policy and is committed to protecting the confidentiality of personal information.
• Order Cutoff Time: Orders placed before 12 AM (IST) will be processed and shipped on the same day.
• Orders Placed After 12 AM:These will be processed and shipped on the next business day.
• Business Days: Our shipping days are Monday through Saturday, excluding public holidays.

How do I track my order?

Once the order is shipped we will send you the airway Bill Number/Shipping number. 

What do I do if my order is delayed?

In case you have not received your order within 2-6 working days from the shipping date, please contact our Customer Service team at +8619351223

Delay due to forced measures

Bloomrx.in will not be held responsible for inadvertent delay in delivery due to forced measures like political disturbance / fog / storms / strikes / flight delays / fire / riots / natural calamities / network changes / paperwork discrepancies / octroi / tax related issues, etc.

However, our Customer Service team will ensure you are kept updated in case of any such unforeseen circumstances.

This is a clear and comprehensive return and refund policy. Here's a breakdown of the key points:

Cancellation:

• Before Dispatch: You can cancel by contacting customer support.
• After Dispatch: You can still cancel by refusing delivery.
• Combo Packs: Cancelling one item in a combo cancels the entire order.
• Refund Processing: 24-48 business hours after approval.
• How to Cancel: Email bloomrxderma@gmail.com or call +91 8619351223 (10 am-6 pm, Mon-Sat).
• Cancellation due to Returned Shipment (RTO/Refusal):Refund processed within 24-48 hours after the shipment reaches the warehouse and passes quality check.
• Important Note: If the order is already with the delivery partner, cancellation isn't guaranteed; refuse delivery in such cases.

Return Policy: We only accept returns when the product delivered is  DEFECTIVE(falls under the following condition).

• Return Requests for Defective Delivery (within 5 days of receipt):
  • Damaged product
  • Missing product
  • Empty box delivered
  • Authenticity/Quality issues
  • Used product delivered
  • Incorrect/wrong product delivered
  • Expired product delivered
  • Empty product delivered
• Photos and Videos: Required for damaged/wrong products at unboxing, including shipping label.
• Return Conditions: Products must be in original packaging with intact seals, labels.

Return Process (Raise return request within 5 days of receiving order)

• Contact: bloomrxderma@gmail.com or call us at +91 8619351223 (10 am-6 pm, Mon-Sat).
• Information Required: Order ID, email, and images/videos of the product(s) with batch numbers (while returning).
• Unboxing Proof: Photos & videos at unboxing, including the shipping label.
• Pick-up: If your return is approved, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will schedule a pick up after the return is approved within 2-3 days from the return approved date.
  
  You can always contact us for any return question at bloomrxderma@gmail.com or contact or customer support..
• Refund Initiation: After the returned product is received in original condition with intact seals, labels, and barcodes.
• Vendor Investigation: Damaged products are sent to the vendor for investigation.
• COD Refunds: Bank details required; may take up to 7 days to reflect.

Refund Processing:

• Refund Timelines: 2-4 business days after receiving and verifying the return; 5-7 business days for the amount to reflect in the original payment method.
• Additional Time: May be needed depending on your bank/payment provider.

Additional Information:

• Policy Changes: BloomRx reserves the right to change the policy without notice.

Exchanges
We do not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

This policy seems fair and provides clear guidelines for cancellations & returns. The emphasis on providing photographic and video evidence during unboxing for damaged or incorrect items is a good practice for both the customer and the seller.

For Customer Support Email us at bloomrxderma@gmail.com 

Or call us at Phone: +91 8619351223

Monday to Saturday :- 9am to 6pm

Address:  BloomRx (Unit of Mediserv), 168, Bidla Tower,  Heera nagar, DCM, Ajmer Road, Jaipur,Rajasthan, 302021 India.