Hyalugel Hyaluronic Acid Gel

• Shipping Charges: ₹85 for both prepaid and cash on delivery (COD) orders.
• Free Shipping: Available for orders above ₹999.
• Estimated Delivery Time: Generally takes 2-6 days from the date of shipment.
• Potential Delays: Delivery times are indicative, and unavoidable delays may occur. Customers will receive updates on their shipment tracking status in such cases.
• Data Privacy: BloomRx collects and hosts user data for providing services and other purposes outlined in their policy and is committed to protecting the confidentiality of personal information.

This is a clear and comprehensive return and refund policy. Here's a breakdown of the key points:

Cancellation Policy:

• Before Dispatch: You can cancel by contacting customer support.
• After Dispatch: You can still cancel by refusing delivery.
• Combo Packs: Cancelling one item in a combo cancels the entire order.
• Refund Processing: 24-48 business hours after approval.
• How to Cancel: Email bloomrxderma@gmail.com or call +91 8619351223 (10 am-6 pm, Mon-Sat).
• Cancellation due to Returned Shipment (RTO/Refusal):Refund processed within 24-48 hours after the shipment reaches the warehouse and passes quality check.
• Important Note: If the order is already with the delivery partner, cancellation isn't guaranteed; refuse delivery in such cases.

Return and Exchange Policy:

• Return Requests for Defective Delivery (within 2 days of receipt):
  • Damaged product
  • Missing product
  • Empty box delivered
  • Authenticity/Quality issues
  • Used product delivered
  • Incorrect/wrong product delivered
  • Expired product delivered
  • Empty product delivered
• Photos and Videos: Required for damaged/wrong products at unboxing, including shipping label.
• Refund Conditions: Products must be in original packaging with intact seals, labels, and barcodes.

Return or Exchange Process (within 5 days of receiving order):

• Contact: bloomrxderma@gmail.com or call +91 8619351223 (10 am-6 pm, Mon-Sat).
• Information Required: Order ID, email, and images/videos of the product(s) with batch numbers (if returning).
• Unboxing Proof: Photos & videos at unboxing, including the shipping label.
• Pick-up: Scheduled within 3-4 business days.
• Refund Initiation: After the returned product is received in original condition with intact seals, labels, and barcodes.
• Vendor Investigation: Damaged products are sent to the vendor for investigation.
• COD Refunds: Bank details required; may take up to 7 days to reflect.

Refund Processing:

• Refund Timelines: 2-4 business days after receiving and verifying the return; 5-7 business days for the amount to reflect in the original payment method.
• Additional Time: May be needed depending on your bank/payment provider.

Additional Information:

• Exchange Receipt: Expected within 5-7 days.
• Lost/Damaged Returns: Non-refundable and not eligible for exchange.
• Policy Changes: BloomRx reserves the right to change the policy without notice.

This policy seems fair and provides clear guidelines for cancellations, returns, and exchanges. The emphasis on providing photographic and video evidence during unboxing for damaged or incorrect items is a good practice for both the customer and the seller.

For Customer Support Email us at bloomrxderma@gmail.com 

Or call us at Phone: +91 8619351223

Address:  BloomRx (Unit of Mediserv), having its registered office at 168, Bidla Tower,  Heera nagar, DCM, Ajmer Road, Jaipur, 302021, Rajasthan, India  is managing and operating the website www.bloomrx.in .